Welcome to www.greatlengths.com.au
By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any of these terms, please refrain from using our website.
This website is intended for personal, non-commercial use only. You agree not to misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose. All content on this site including text, images, logos, and graphics is the property of Great Lengths Australia & New Zealand and may not be reproduced without written permission.
To access certain features of our website, including placing an order, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. We reserve the right to suspend or terminate accounts that we believe have been used in breach of these terms.
When placing an order through our website, you confirm that you are at least 18 years of age or have parental or guardian consent. All purchases are subject to availability and acceptance of your order by Great Lengths Australia & New Zealand.
We make every effort to ensure that product descriptions, images, and pricing displayed on the website are accurate. However, colours and textures may appear slightly different depending on your device or screen settings. If a product is not as described, your sole remedy is to return it unused, in accordance with our Returns and Exchanges Policy below.
All products are subject to availability. If an item is out of stock or unavailable after your order has been placed, we will notify you as soon as possible and offer an alternative or refund.
Once your order is placed, you will receive a confirmation email. This email confirms that we have received your order but does not constitute acceptance. Acceptance occurs when your order is dispatched. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or stock unavailability.
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. Shipping fees, if any, will be calculated at checkout.
We accept major credit and debit cards, as well as approved digital payment methods. Payment must be received in full before an order is dispatched. All transactions are processed securely.
We aim to dispatch all orders within 1–2 business days of payment confirmation. Standard delivery times within Australia are typically 2–7 business days, depending on your location. Please note:
We currently ship to selected international destinations. Shipping fees, delivery times, and customs duties vary by country. The customer is responsible for any import duties, taxes, or customs charges imposed by their local authorities.
If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be accepted if the order has not yet been dispatched. Once dispatched, our standard Returns and Exchanges Policy applies.
We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 14 days of receipt, provided they meet the following conditions:
If your item arrives damaged, faulty, or incorrect, please contact our Customer Care team within 7 days of delivery with your order number and a photo of the issue. We will arrange for a replacement, repair, or refund in accordance with Australian Consumer Law.
For hygiene and safety reasons, certain products — including hair extensions that have been opened, used, or altered — cannot be returned or exchanged unless they are faulty or not as described.
Refunds will be issued using the original payment method. Processing times may vary depending on your financial institution.
These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Great Lengths Australia & New Zealand. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the updated terms.
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with your use of this website or purchase of our products will be subject to the exclusive jurisdiction of the courts of New South Wales.
