{"id":2747,"date":"2026-05-21T22:50:35","date_gmt":"2026-05-21T12:50:35","guid":{"rendered":"https:\/\/greatlengths.com.au\/staging\/shipping-and-returns\/"},"modified":"2026-06-15T12:50:08","modified_gmt":"2026-06-15T02:50:08","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/greatlengths.com.au\/staging\/shipping-and-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2747\" class=\"elementor elementor-2747\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-sh-all e-con-full e-flex e-con e-parent\" data-id=\"sh-all\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-sh-all-w elementor-widget elementor-widget-html\" data-id=\"sh-all-w\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;1,300&family=Playfair+Display:ital,wght@0,400;1,400&display=swap');\n.glc-hero{position:relative;width:100%;min-height:65vh;display:flex;align-items:center;justify-content:center;overflow:hidden}\n.glc-hero img{position:absolute;top:0;left:0;width:100%;height:100%;object-fit:cover}\n.glc-hero-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background:rgba(20,15,10,0.5);z-index:1}\n.glc-hero-content{position:relative;z-index:2;text-align:center;max-width:700px;padding:0 40px}\n.glc-eyebrow{font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:10px;font-weight:400;letter-spacing:2.5px;text-transform:uppercase;color:rgb(191,160,84);display:block;margin-bottom:16px}\n.glc-hero h1{font-family:'Cormorant Garamond',serif;font-size:64px;font-weight:300;color:rgb(248,243,234);margin:0 0 20px;line-height:1.05}\n.glc-hero p{font-family:'Playfair Display',serif;font-style:italic;font-size:17px;color:rgb(197,192,184);max-width:560px;margin:0 auto;line-height:1.7}\n.glc-body{background:#F5F0E1;padding:80px 60px}\n.glc-body-inner{max-width:860px;margin:0 auto}\n.glc-section-label{font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:10px;font-weight:400;letter-spacing:2.2px;text-transform:uppercase;color:rgb(154,142,132);display:block;margin-bottom:8px}\n.glc-divider{width:32px;height:2px;background:rgb(191,160,84);margin:0 0 40px;display:block}\n.glc-body h2{font-family:'Cormorant Garamond',serif;font-size:44px;font-weight:400;color:rgb(42,33,24);margin:0 0 16px;line-height:1.12}\n.glc-body h3{font-family:'Cormorant Garamond',serif;font-size:26px;font-weight:400;color:rgb(42,33,24);margin:36px 0 10px;line-height:1.3}\n.glc-body p{font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;font-weight:400;color:rgb(92,80,71);margin:0 0 16px;line-height:1.75}\n.glc-body ul{font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;color:rgb(92,80,71);padding-left:20px;margin:0 0 16px;line-height:1.75}\n.glc-body li{margin-bottom:6px}\n.glc-body a{color:rgb(191,160,84);text-decoration:none;border-bottom:1px solid rgba(191,160,84,0.4)}\n.glc-reviews-note{font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px;color:rgb(154,142,132);font-style:italic;text-align:center;padding:28px 0;border-top:1px solid rgba(191,160,84,0.2);border-bottom:1px solid rgba(191,160,84,0.2);margin:36px 0}\n.glc-body blockquote{border-left:2px solid rgb(191,160,84);margin:32px 0;padding:20px 28px;background:rgba(191,160,84,0.05);font-family:'Playfair Display',serif;font-size:17px;font-style:italic;color:rgb(92,80,71);line-height:1.7}\n.glc-body blockquote cite{display:block;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:10px;font-style:normal;letter-spacing:2.2px;color:rgb(154,142,132);text-transform:uppercase;margin-top:12px}\n.glc-cta-btn{display:inline-block;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:10px;letter-spacing:2px;text-transform:uppercase;color:rgb(42,33,24);border:1px solid rgb(42,33,24);padding:14px 36px;text-decoration:none;margin-top:16px}\n<\/style>\n<div class=\"glc-hero\"><img decoding=\"async\" src=\"https:\/\/greatlengths.com.au\/staging\/wp-content\/uploads\/2026\/03\/great-lengths-hair-extensions-sourcing.jpg\" alt=\"Shipping and Returns\"><div class=\"glc-hero-overlay\"><\/div><div class=\"glc-hero-content\"><span class=\"glc-eyebrow\">Customer Care<\/span><h1>Shipping &amp; Returns<\/h1><p>Clear policies and easy returns for our valued customers.<\/p><\/div><\/div>\n<div class=\"glc-body\"><div class=\"glc-body-inner\"><span class=\"glc-section-label\">Customer Care<\/span><div class=\"glc-divider\"><\/div><h2>Shipping<\/h2><h3>Delivery Options<\/h3><p>Great Lengths Australia offers standard and express delivery across Australia and New Zealand. All orders are dispatched from our Sydney warehouse.<\/p><p>Standard delivery: 3&#8211;7 business days<br>Express delivery: 1&#8211;2 business days (metro areas)<\/p><h3>Shipping Costs<\/h3><p>Shipping costs are calculated at checkout based on your location and delivery method. Free standard shipping is available on qualifying orders &#8212; refer to checkout for current thresholds.<\/p><h3>Order Tracking<\/h3><p>Once your order is dispatched you will receive a confirmation email with a tracking number. For international enquiries please <a href=\"\/staging\/contact-us\/\">contact us<\/a>.<\/p><h2>Returns<\/h2><h3>Return Policy<\/h3><p>Return eligible items within 14 days of receipt for a refund or exchange, subject to the conditions below.<\/p><h3>Conditions for Returns<\/h3><ul><li>Items must be unused, in original condition and original packaging.<\/li><li>Proof of purchase required.<\/li><li>Opened or used hair extension products cannot be returned unless faulty.<\/li><li>Sale items are final unless faulty.<\/li><\/ul><h3>Faulty or Damaged Items<\/h3><p>Contact us within 7 days with photos and a description. We will arrange a replacement or full refund at no cost to you.<\/p><h3>How to Initiate a Return<\/h3><p>Contact our team via the <a href=\"\/staging\/contact-us\/\">Contact Us<\/a> page with your order number and reason for return.<\/p><h3>Refunds<\/h3><p>Processed within 5&#8211;10 business days of receiving the returned item, to the original payment method.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Care Shipping &amp; Returns Clear policies and easy returns for our valued customers. Customer Care Shipping Delivery Options Great Lengths Australia offers standard and express delivery across Australia and New Zealand. All orders are dispatched from our Sydney warehouse. Standard delivery: 3&#8211;7 business daysExpress delivery: 1&#8211;2 business days (metro areas) Shipping Costs Shipping costs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2747","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - Great Lengths Australia &amp; New Zealand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/greatlengths.com.au\/staging\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns - Great Lengths Australia &amp; New Zealand\" \/>\n<meta property=\"og:description\" content=\"Customer Care Shipping &amp; Returns Clear policies and easy returns for our valued customers. 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