{"id":220,"date":"2026-03-25T08:27:29","date_gmt":"2026-03-24T21:27:29","guid":{"rendered":"https:\/\/greatlengths.com.au\/staging\/terms-conditions\/"},"modified":"2026-05-25T16:48:13","modified_gmt":"2026-05-25T06:48:13","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/greatlengths.com.au\/staging\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"220\" class=\"elementor elementor-220\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-tcSection01 e-con-full e-flex e-con e-parent\" data-id=\"tcSection01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-tcWidget01 elementor-widget elementor-widget-html\" data-id=\"tcWidget01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;1,300;1,400;1,500&family=Lato:wght@300;400;700&display=swap\" rel=\"stylesheet\">\n<style>\n\/* Page-scoped background for content section *\/\n.gl-terms-hero{position:relative;background:#2A2720;min-height:65vh;display:flex;align-items:center;justify-content:center;overflow:hidden;width:100%;}\n.gl-terms-hero-inner{max-width:900px;margin:0 auto;padding:0 40px;width:100%;}\n.gl-terms-hero h1{font-family:\"Playfair Display\",Georgia,serif;font-size:clamp(36px,5vw,60px);color:#ffffff;font-weight:400;margin:0 0 8px;letter-spacing:-0.5px;font-synthesis:none !important;-webkit-text-stroke:0 !important;-webkit-text-fill-color:#ffffff !important;text-shadow:none !important;}\n.gl-terms-hero .gl-terms-intro{font-size:16px;color:rgba(255,255,255,0.75);margin:0;font-family:\"Montserrat\",sans-serif;}\n.gl-terms-wrap{background:#FAF6EB;padding:60px 0 80px;}\n.gl-terms{max-width:900px;margin:0 auto;padding:0 40px;font-family:\"Montserrat\",sans-serif;color:#4a4a4a;line-height:1.7;font-size:15px;}\n.gl-terms h2{font-family:\"Playfair Display\",Georgia,serif;font-size:clamp(22px,2.6vw,28px);color:#2C2C2C;font-weight:400;margin:48px 0 16px;font-synthesis:none !important;-webkit-text-stroke:0 !important;-webkit-text-fill-color:#2C2C2C !important;text-shadow:none !important;}\n.gl-terms h2:first-child{margin-top:0;}\n.gl-terms p{margin:0 0 16px;}\n.gl-terms a{color:#B8976A;text-decoration:underline;}\n.gl-terms a:hover{color:#9a7d55;}\n.gl-terms .gl-gold-rule{width:60px;height:2px;background:#B8976A;margin:0 0 32px;border:none;}\n.gl-terms ul{margin:0 0 16px;padding-left:22px;}\n.gl-terms ul li{margin:0 0 10px;}\n.gl-terms strong{color:#2C2C2C;font-weight:600;}\n@media(max-width:768px){.gl-terms-hero{min-height:240px;padding:140px 0 30px;} .gl-terms-hero-inner{padding:0 24px;} .gl-terms-wrap{padding:40px 0 60px;} .gl-terms{padding:0 24px;}}\n\n.gl-terms-hero-img{position:absolute;top:0;left:0;width:100%;height:100%;object-fit:cover;object-position:center;}\n.gl-terms-hero-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background:rgba(20,15,10,.55);z-index:1;}\n.gl-terms-hero-inner{position:relative;z-index:2;text-align:center;max-width:700px;padding:0 40px;margin:0 auto;}\n<\/style>\n<div class=\"gl-terms-hero\">\n<img decoding=\"async\" class=\"gl-terms-hero-img\" src=\"https:\/\/greatlengths.com.au\/staging\/wp-content\/uploads\/2026\/05\/GL-Scatti-Aria-Essenza-801-scaled.jpg\" alt=\"Great Lengths\" loading=\"lazy\">\n<div class=\"gl-terms-hero-overlay\"><\/div>\n<div class=\"gl-terms-hero-inner\">\n<h1>Terms and Conditions<\/h1>\n<p class=\"gl-terms-intro\">Welcome to www.greatlengths.com.au<\/p>\n<\/div><\/div>\n<div class=\"gl-terms-wrap\"><div class=\"gl-terms\">\n<hr class=\"gl-gold-rule\">\n<p>By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any of these terms, please refrain from using our website.<\/p>\n<h2>Use of the Website<\/h2>\n<p>This website is intended for personal, non-commercial use only. You agree not to misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose. All content on this site including text, images, logos, and graphics is the property of Great Lengths Australia &amp; New Zealand and may not be reproduced without written permission.<\/p>\n<h2>Membership Registration and Accounts<\/h2>\n<p>To access certain features of our website, including placing an order, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. We reserve the right to suspend or terminate accounts that we believe have been used in breach of these terms.<\/p>\n<h2>Shopping Online<\/h2>\n<p>When placing an order through our website, you confirm that you are at least 18 years of age or have parental or guardian consent. All purchases are subject to availability and acceptance of your order by Great Lengths Australia &amp; New Zealand.<\/p>\n<h2>Product Information<\/h2>\n<p>We make every effort to ensure that product descriptions, images, and pricing displayed on the website are accurate. However, colours and textures may appear slightly different depending on your device or screen settings. If a product is not as described, your sole remedy is to return it unused, in accordance with our Returns and Exchanges Policy below.<\/p>\n<h2>Availability<\/h2>\n<p>All products are subject to availability. If an item is out of stock or unavailable after your order has been placed, we will notify you as soon as possible and offer an alternative or refund.<\/p>\n<h2>Order Process<\/h2>\n<p>Once your order is placed, you will receive a confirmation email. This email confirms that we have received your order but does not constitute acceptance. Acceptance occurs when your order is dispatched. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or stock unavailability.<\/p>\n<h2>Pricing<\/h2>\n<p>All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. Shipping fees, if any, will be calculated at checkout.<\/p>\n<h2>Payment Methods<\/h2>\n<p>We accept major credit and debit cards, as well as approved digital payment methods. Payment must be received in full before an order is dispatched. All transactions are processed securely.<\/p>\n<h2>Delivery within Australia<\/h2>\n<p>We aim to dispatch all orders within 1\u20132 business days of payment confirmation. Standard delivery times within Australia are typically 2\u20137 business days, depending on your location. Please note:<\/p>\n<ul>\n<li>Delivery times may vary due to factors beyond our control, including courier delays.<\/li>\n<li>A tracking number will be provided once your order has been dispatched.<\/li>\n<li>Someone must be available to sign for the delivery at the provided address.<\/li>\n<li>Great Lengths Australia &amp; New Zealand is not responsible for delays caused by incorrect address details provided at checkout.<\/li>\n<\/ul>\n<h2>International Delivery<\/h2>\n<p>We currently ship to selected international destinations. Shipping fees, delivery times, and customs duties vary by country. The customer is responsible for any import duties, taxes, or customs charges imposed by their local authorities.<\/p>\n<h2>Cancelling Your Order Before Dispatch<\/h2>\n<p>If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be accepted if the order has not yet been dispatched. Once dispatched, our standard Returns and Exchanges Policy applies.<\/p>\n<h2>Returns and Exchanges Policy<\/h2>\n<p>We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 14 days of receipt, provided they meet the following conditions:<\/p>\n<ul>\n<li>Items must be unused, unopened, and in their original packaging.<\/li>\n<li>Proof of purchase is required.<\/li>\n<li>Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.<\/li>\n<li>Refunds will be processed within 7\u201314 business days of receiving the returned item.<\/li>\n<\/ul>\n<h2>Damaged or Faulty Items<\/h2>\n<p>If your item arrives damaged, faulty, or incorrect, please contact our Customer Care team within 7 days of delivery with your order number and a photo of the issue. We will arrange for a replacement, repair, or refund in accordance with Australian Consumer Law.<\/p>\n<h2>Exceptions<\/h2>\n<p>For hygiene and safety reasons, certain products \u2014 including hair extensions that have been opened, used, or altered \u2014 cannot be returned or exchanged unless they are faulty or not as described.<\/p>\n<h2>Method of Refund<\/h2>\n<p>Refunds will be issued using the original payment method. Processing times may vary depending on your financial institution.<\/p>\n<h2>General<\/h2>\n<p>These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Great Lengths Australia &amp; New Zealand. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the updated terms.<\/p>\n<h2>Governing Law and Exclusive Jurisdiction<\/h2>\n<p>These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with your use of this website or purchase of our products will be subject to the exclusive jurisdiction of the courts of New South Wales.<\/p>\n\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Welcome to www.greatlengths.com.au By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any of these terms, please refrain from using our website. Use of the Website This website is intended for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","footnotes":""},"class_list":["post-220","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions - Great Lengths Australia &amp; New Zealand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/greatlengths.com.au\/staging\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions - Great Lengths Australia &amp; New Zealand\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions Welcome to www.greatlengths.com.au By accessing or using this website, you agree to be bound by these Terms and Conditions. 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